Ping An Good Doctor Launches " Ping An GlobalCare": AI-Powered Multilingual Services Break Down Healthcare Barriers for Expats in China
HONG KONG, Sept. 20, 2026 /PRNewswire/ -- Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor" or the "Company"; Stock Code: 1833.HK) recently unveiled its new product "Ping An GlobalCare" (平安跨境康) at the Shenzhen Sci-Tech Innovation Exhibition. Targeting the pain points expats face when seeking medical care in China — language barriers, unfamiliarity with hospital procedures, and fragmented services — Ping An GlobalCare combines an AI-powered real-time translation engine with a closed loop of online and offline medical services to provide one-stop patient navigation. The product is now available for trial experience in Shenzhen.
On the technology front, Ping An GlobalCare is equipped with an advanced AI-powered translation engine that supports real-time, two-way speech and text translation across 19 languages, with precise coverage of professional medical terminology, effectively removing communication barriers between patients and physicians. To suit the habits of international users, the product supports login with mobile numbers from 198 countries and regions worldwide, greatly enhancing the convenience and reach of the service.
Beyond technology, the product also emphasizes companionship throughout the entire care journey, delivering a one-stop closed loop of "online assessment → transfer by a dedicated case coordinator → end-to-end in-person escort." Take Michael, an American user who suffered sudden abdominal pain, as an example: after completing an online consultation with real-time AI translation through the system, he was promptly provided with a dedicated vehicle transfer, and a dedicated coordinator accompanied him throughout his hospital visit, shortening the normally cumbersome medical visit process to just three hours.
As for the medical team, the family doctor service team of Ping An GlobalCare has obtained membership certification under PKU Healthcare. Its service system has earned certification from three leading authorities: the World Organization of Family Doctors (WONCA), the Chinese Society of General Practice of the Chinese Medical Association (CMA), and The Royal Australian College of General Practitioners (RACGP), bringing diagnostic and treatment standards fully in line with international benchmarks. Many of its team members come from 3A hospitals in mainland China, ensuring professional and high-standard medical services.
A representative of Ping An Good Doctor said that Ping An GlobalCare represents an innovative endeavor by the Company to address the medical service needs of expatriates in China. Looking ahead, the Company will continue to strengthen its cross-border healthcare capabilities and further enrich Ping An's "online, in-hospital, at-home and corporate" service network, contributing to the development of a multi-tiered health service system and providing users at home and abroad with even more worry-free, time-saving, and money-saving full-cycle health management services.
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